Delete My Account
Submit a request to permanently delete your mDhobi account and all associated personal data.
This action is permanent and cannot be undone. All your personal data will be erased from our systems within 30 days.
Select Your Account Type
Submit Deletion Request
Fill in the details below. We will verify your identity and permanently delete your mDhobi Customer App account within 30 days.
What Data Gets Deleted
- Personal profile (name, phone number, email address)
- Order history and transaction records
- Saved addresses and preferences
- Payment method tokens (no raw card data is ever stored)
- In-app support chat history
- Push notification tokens and device identifiers
What Data May Be Retained
Some data must be kept under Indian law even after deletion:
- Financial records legally required to be retained (7 years per Indian accounting law)
- Anonymised, aggregated analytics data that cannot identify you
- Fraud-prevention records if applicable under our Terms
Deletion Timeline
1
Request received
We acknowledge your request within 3 business days.
2
Identity verified
We confirm you are the account owner via your registered phone number.
3
Account deleted
Your account and personal data are permanently erased within 30 days of verification.
Need Help?
If you have questions about the deletion process or your data, contact our support team: