This Cookie Policy explains how mDhobi Laundry Limited (“mDhobi”, “we”, “us”) uses cookies and similar technologies when you visit our website or use our mobile apps. It should be read together with our Privacy Policy, which describes how we handle your personal information.

What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or phone) when you visit a website or use an app. They are widely used to make digital services work, to make them work more efficiently, and to provide information to the service owner. We also use related technologies such as SDKs, local storage, pixels, and device identifiers — in this policy we refer to all of them as “cookies”.

Why We Use Cookies

To keep you signed in and remember your session securely.
To remember your preferences, such as city, language, and saved addresses.
To process bookings, payments, and order tracking reliably.
To understand how our services are used so we can improve them.
To keep the platform safe and detect fraudulent or abusive activity.

Types of Cookies We Use

Strictly necessary cookies. Required for the website and apps to function — for example, signing in, maintaining your session, processing payments, and load balancing. These cannot be switched off in our systems.
Performance & analytics cookies. Help us count visits and traffic sources so we can measure and improve performance, understanding which pages are most and least popular. The data is aggregated and used to make the product better.
Functional cookies. Enable enhanced functionality and personalisation, such as remembering your saved addresses, service preferences, and recently used options.
Marketing cookies. May be set to build a profile of your interests and show you relevant offers on our platform or elsewhere. We only use these where you have given consent.

How Long Cookies Stay

Session cookies are temporary and are erased when you close your browser or app.
Persistent cookies remain on your device until they expire or you delete them, so we can recognise you on your next visit.

Third-Party Cookies

Some cookies are set by trusted partners who provide services on our behalf, such as analytics providers, payment gateways, and mapping or delivery services. These providers may use cookies to deliver their functionality and are governed by their own privacy and cookie policies. We do not control how third parties use the information they collect.

Managing Your Cookie Preferences

Browser settings. Most browsers let you view, block, or delete cookies through their settings. Check your browser’s help pages to learn how.
Device controls. Your mobile operating system may let you reset or limit advertising identifiers used by apps.
In-app choices. Where consent is required, you can accept or decline non-essential cookies when prompted and change your choice later.

Please note that blocking strictly necessary cookies may prevent parts of our website or apps — such as signing in or placing an order — from working correctly.

Do Not Track

Some browsers offer a “Do Not Track” (DNT) signal. As there is no common industry standard for how DNT should be interpreted, our services do not currently respond to DNT signals. You can still manage cookies using the controls described above.

Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in the technologies we use or for legal and operational reasons. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review it periodically.

Questions about cookies?

How we use cookies