Cancellations & refunds

We want every mDhobi order to go smoothly. This policy explains how cancellations and refunds work so you always know what to expect.

Order Cancellation

• Orders may be cancelled free of charge before our pickup agent arrives at your location.
• Once the order has been picked up, cancellation is not permitted and the order will proceed to completion.
• To cancel, use the “Cancel Order” option in the mDhobi app or contact our support team immediately.

Refund Policy

• Refunds are processed for valid claims such as lost items, damaged clothing, or service not rendered.
• Refund claims must be raised within 48 hours of order delivery through the app or by emailing support.
• Approved refunds will be credited to the original payment method within 5–7 business days.
• Prepaid wallet credits used for payment may be refunded as wallet balance at our discretion.

Non-Refundable Situations

• Orders cancelled after pickup.
• Dissatisfaction with services already rendered that were within standard quality.
• Damage caused by pre-existing conditions of the garment not disclosed at pickup.

How to Raise a Refund Request

• Open the mDhobi app and navigate to your completed order.
• Tap “Report an Issue” and describe the problem with supporting photos if applicable.
• Alternatively, email us at support@mdhobi.com with your order ID and details.
• Our team will review and respond within 48 business hours.